User Agreement

Latest Update：December 26th, 2022

Effective date：May 20th, 2021

About These Terms

This User Agreement (this "Agreement") is entered into by and between you and [MELTING GAMES PTE. LTD.(“HRG”)] (hereinafter referred to as "HRG", "we", "us" or "our") in relation to our online games, mobile games and applications, website and any related services , content or products (together referred to as our "Game"). You agree that by accessing and/or playing our Game, you are binding to this Agreement. In addition, when using our Game, you may be subject to any posted guidelines or rules applicable to such Game which may be posted from time to time. For purposes of this Agreement, "you" and "your" means you as the user of the Game. If you use the Game on behalf of a company or other entity then "you" includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to this Agreement and (b) you agree to this Agreement on the entity’s behalf.

We may update this Agreement from time to time by posting the amended terms in our Game or websites. It is your sole responsibility to review this Agreement from time to time to view any such updates. The updated Agreement will be effective as of the time of posting, or such later date as may be specified in the updated Agreement. Your continued use of our Game will be deemed as your acceptance of the updated Agreement.

You consent to entering these terms electronically, and to the storage of records related to these terms in electronic form. If you do not understand or agree to this Agreement, please do not use the Game.

Accounts

Subject to the laws of your residence country/region, minor children may utilize an account established by their parent or legal guardian. If you permit your minor child or legal ward (collectively, your "Child") to use an account, you hereby agree to this Agreement on behalf of yourself and your Child, and you understand and agree that you will be responsible for all uses of the account by your Child whether or not such uses were authorized by you. In furtherance of our policy of not collecting personal information from persons under the minimum age as provided by the applicable laws of their residence country/region (e.g., such minimum age in the United States is the age of 13) ("Minimum Age"), you are not allowed to give us the personal information of any persons under the Minimum Age for delivery or any other reason.

You agree that you will make necessary efforts to protect your account information and keep it confidential. You agree that you may not transfer your account as well as any of your rights or obligations under this Agreement to anyone else or share your account information with others without our prior consent.

User Conduct and Content

You must follow applicable laws of the jurisdiction where you are located when visiting our Game. If any applicable laws restrict or forbid you from playing our Game, you shall follow such restrictions or stop visiting or playing our Game. You are responsible for your interactions with other users on the Game. While we reserve the right to monitor interactions between users of our Game, we are not obligated to do so, and we cannot be held liable for your interactions with our users, or for any user’s actions or inactions. If you have a dispute with one or more users, you release the NetEase Entities (as defined below) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

Users may send, upload, communicate, transmit or provide in other methods, information, data, software, sound, photographs, graphics, video, tags, or other materials ("Content") via our Game. You are exclusively responsible for any and all Content that you may provide via our Game, either published in public or sent in private. In order to operate the Game, we must obtain from you certain license rights in your Content so that actions we take in operating the Game are not considered legal violations. By using the Game and uploading your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute and modify (for technical purposes, e.g., making sure content is viewable on smartphones as well as computers and other devises) your Content but solely as required to be able to operate and provide the Game. You agree that these rights and licenses are royalty-free, transferable, sub-licensable, worldwide, and irrevocable (for so long as your Content is stored with us), and include a right for us to make your Content available to, and pass these rights along to, others with whom we have contractual relationships related to the provision of the Game, solely for the purpose of providing such Game, and to otherwise permit access to or disclose your Content to third parties if we determine such access is necessary to comply with our legal obligations. By posting your Content via our Game, you represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for your Content. Regarding to such Content, you agree to comply with applicable laws and to the following:

You will not provide any Content that is unlawful, harmful, threatening, abusive, harassing，tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, discriminatory, pornographic, sexually explicit or otherwise;

You will not provide any Content that contains viruses, corrupted data, or other harmful, disruptive, or destructive files;

You will not provide Content that will be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

You will not provide any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;

You will not provide any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

You will not provide Content that will contain material subject to copyright or other proprietary rights, unless you have the necessary permission or are otherwise legally entitled to post the material and to grant us the license described above; and

You will not provide any Content that contains anything that, in the sole determination of HRG, is objectionable or inhibits any other person from using or enjoying the Game, or which may expose HRG or its users to any harm or liability of any kind.

By playing our Game, you agree that you will not:

(i) except for a necessary backup for playing our Game, reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of our Game;

(ii) use our Game in violation of any laws, regulations, decrees, orders, injunctions, or any other mandatory limitations imposed by any governmental branches, including legislation, administration and judiciary;

(iii) use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify any part of the Game, collect any information of the Game or connect to the Game including but not limited to simulating game user operations, changing the operating environment, modifying data to disrupt other users’ game experience through the employment of external software, including but not limited to scripts (robots), plug-ins, button wizard software or third-party tools (e.g. the multi-open function under the simulator, synchronizer, record macro, keyboard mapping, cloud phone etc.);

(iv) use our Game for any purpose other than a reasonable person is likely to believe is within the spirit of playing, specifically including without limited to commercial purposes;

(v) reverse engineer, derive source code, modify, decompile, disassemble, or create derivative works based on our Game, any Content created by others or any portion thereof, in whole or in part;

(vi) remove or amend any patent notice, copyright notice or other intellectual property information from our Game;

(vii) collect any information, other than reasonably necessary for playing the Game, of other users;

(viii) unless otherwise specified, transfer virtual currencies such as virtual gold coins and points ("Virtual Money") or items or services for use within our Game ("Virtual Goods") in any way once you purchase it, including but not limited to attempting to trade the Virtual Money and/or Virtual Goods within our Game with real money/real items via any third party platforms, or attempting to provide mediation, intermediary, or agency service for such trade in or outside our Game (collectively “RMT”), including but not limited to spamming, spreading RMT advertisements by any means within or outside our Game, and conducting RMT via any in-game functions, etc. ; and

(ix)use our Game in any other way not permitted by this Agreement or any posted guidelines or rules.

Access

You are responsible for obtaining and maintaining necessary devices for playing our Game, including but not limited to mobile phones and pads, and for device fees, including but not limited to Internet fees, data fees and electricity fees. You recognize that these fees are paid to third parties not relevant to this Agreement and shall not incur any liability of us under this Agreement.

You understand that due to the specialty of the online games, we may update our Game from time to time, which may block your access to the Game for a period of time and result in the modification of the content of the Game. We are not liable for any losses incurred by such updates except for those due to our intent or gross negligence. Unless under an urgent circumstance, we will inform you of such update in advance.

In the circumstance that our Game is in a “test period” or a “beta version” or something of that kind, your access to our Game may be subject to specific rules, such as limited period or limited number of users to access to the Game, privilege of some users to access to the Game, our reserved rights to modify or delete the game data of users, and irregular shut down of the Game servers. Please read carefully these rules and your cooperation and feedbacks upon our beta version of the Game are highly appreciated.

Disclaimer

Although we endeavor to provide the accurate and reliable services of our Game, you expressly understand and acknowledge that our game, as well as the related service and information, is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to the warranties of condition, uninterrupted use, merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability or bug/error/defect-free.

Without limiting our liabilities expressly set forth herein or required by the applicable laws, you expressly understand and agree that we shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from: (i) the inability to use our game, and/or related services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from our game, and/or related services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party in our game, and/or related services; or (v) any other matter relating to our game, and/or related services. in no event shall our aggregate liability, whether arising in contract, tort, strict liability or otherwise, exceed the total fees paid by you to us during the six (6) months immediately prior to the time such claim arose.

Breach and Indemnification

In case we reasonably find that you have breached this Agreement or any posted guidelines or rules, or we reasonably detect suspicious activity on your account, we may take such actions as we deem appropriate, including but not limited to: (i) removing any involved Content; (ii) restoring your Game data to the status before your breach; (iii) limiting your access to the Game/your account; (iv) terminating your right to use our Game; (v) taking legal action against you or disclosing relevant information to law enforcement authorities and (vi) any other actions set forth in any posted guidelines and rules.

You will indemnify and hold us harmless from any and all third party claims, losses, damages, liabilities, costs, and expenses, relating to or arising under or out of the relationship between you and us described in this Agreement, including but not limited to any breach of this Agreement and your violation of any rights of any third party. You hereby agree that we shall have the right to control the legal defense against any such claims, demands, or litigation, including the right to select counsel of our choice and to compromise or settle any such claims, demands, or litigation.

Intellectual property

HRG and our associated logos and names are our trademarks and/or service marks. Other marks, names and logos used in the Game, are the trademarks, service marks or logos of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks, service marks or logos.

The Game and all data, content and software associated with or generated within it including without limitation any and all Virtual Goods and Virtual Money (collectively referred to as our “Work”) may be protected by the laws of copyright, trademark, patent, trade secret and/or other laws, and we reserve and retain all rights (including without limitation the intellectual property rights and ownership) in our Work. Subject to the terms and conditions of this Agreement and any applicable posted guideline or rules, we hereby grant you a limited, revocable, non-sublicensable and non-exclusive license to use and reproduce our Work solely for your personal use in connection with our Game and the right to download a single copy of any mobile or computer applications or other software provided to you in connection with our Game. Unless expressly set forth herein, you may not otherwise reproduce (other than incidental reproduction required to run the Game on your device), distribute, disseminate to the public, make available, adapt, publicly perform, or publicly display our Work or any adaptations thereof. The license granted herein will automatically terminate in the event of your breach of this Agreement. You can use the Work obtained within our Game for so long as we operate our Game unless the Work is specially marked with duration or maximum charges under which circumstance the license of using such Work will be terminated if the duration expires or the maximum charges are reached. You may pay for license of some Work (such as some Virtual Money and Virtual Goods) and you agree that such payment is final and non-refundable unless applicable laws specify otherwise. Some Work may be subject to certain third party’s license such as open source license as stated in the Game or our website. Please read carefully the license agreement of such third party and make sure you comply with the requirements set forth in such agreement when using the certain Work.

Unless otherwise specified and permitted by the applicable laws, when you purchase, earn or otherwise obtain Virtual Money and/or Virtual Goods, you receive a personal, revocable, non-assignable, non-transferable, non-exclusive, limited license to use such Virtual Money or Virtual Good exclusively within the applicable Game for your personal, non-commercial use. Such license granted to you hereunder for any Virtual Money and Virtual Goods will terminate when we cease providing the applicable Game, your account is closed or this Agreement is otherwise terminated. You agree that Virtual Money and Virtual Goods have no monetary value outside of their intended use within the applicable Game and cannot be sold, sublicensed, traded, transferred, or exchanged for money or other consideration. Virtual Money and Virtual Goods cannot be used as a substitute for currency or medium of exchange. You are not allowed to transfer Virtual Money or Virtual Goods outside of the Game. Notwithstanding the foregoing, we may make available a marketplace operated by us that permits you to buy, sell or trade Virtual Goods to or from other users solely for Virtual Money. We may establish certain conditions or limits in connection with the Virtual Money, including a maximum amount you may spend to purchase Virtual Money per transaction or per day, a maximum balance that may be credited to your account and limit a certain Virtual Money to a single game offered by us. Any balance of Virtual Money shown in your account does not constitute a real-world balance or reflect any stored value, but instead constitutes a measurement of the extent of your limited license.

Privacy

By playing our Game, you may provide the following information to us:

Login information which is used to identify specific users of the Game and may include game account or any third party account to log in the Game. When you register a game account we will expressly indicate the information to be provided. If any third party account is used to log in the Game, your information will be collected subject to the privacy policy of such third party.

Non-personally identifiable information formed or provided during your use of our Game or any services related, such as your gaming duration, device, IP address and operating system to improve your experience in our Game.

Your interactions with us, including but not limit to Content, claims, critics, suggestions, feedbacks, and investigations, as well as the information you provided to us during the interaction.

The above information may be provided by you when you: (i) register for an account; (ii) update your account; (iii) request technical service support; (iv) purchase products or services; (v) enroll in subscription orders; (vi) subscribe to newsletters or updates; or (vii) make payments for items and advanced functions, within our Game or any related services.

We will collect, dispose and use your information in accordance with this Agreement and the privacy policy posted by us. Your continued use of our Game will deem as your acceptance for us to obtain, utilize and use your information subject to this Agreement and such privacy policy.

Information collected under this provision will be only used for: (i) provision of our game to users; (ii) enhancement of user experience;(iii) identification of the most popular part of our Game and estimation of our marketing initiatives; or (iv) notification of the Game updates to users.

Under and only under the following circumstance, information collected under this provision will be disclosed to the designated third parties:

A. For the purpose set forth above, our affiliates or sub-contractors may be commissioned to process such information, provided that such affiliates or sub-contractors comply with terms and conditions hereunder.

B. We may also disclose such information (i) as you required; (ii) a regulatory requirement, judicial proceeding, court order or legal process served on us; or (iii) to protect the safety, health, right, or property of others, public or ourselves.

We will safely manage the information provided by you with reasonable care and comply with the applicable laws and regulations. Further information of our privacy practice can be found in our privacy policy.

Our Game may contain links to many other web sites or applications, users shall read the corresponding privacy policies carefully in the access to those web sites or applications. We will not be responsible for the acts of such websites or applications.

Payment

The Game may permit you to purchase certain other products or services ("Offerings"). You acknowledge and agree that all information you provide with regards to a purchase of Offerings, including credit card or other payment information (if applicable), is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including any credit card you provide when completing a transaction. We reserve the right, with or without prior notice and in our sole and complete discretion, to (i) discontinue, modify or limit the available quantity or any Offerings and (ii) refuse to allow any user to purchase any Offerings. When you purchase Offerings, you (i) agree to pay the price for such Offerings as set forth in the applicable Game, and all other applicable fees and taxes in connection with your purchase (the "Full Purchase Amount") and (ii) authorize us and/or our payment processor to charge your credit card or other payment method for the Full Purchase Amount. Payment can be made by credit card, debit card, or other means that we may make available. Orders will not be processed until payment has been received in full, and any holds on your account by any payment processor are solely your responsibility.

No Refunds

The are no refunds available for any Offerings. We have no liability to you or to any third party for any claims or damages that may arise as a result of any payments or transactions that you conduct in via the Game.

Promotional Codes

We may offer certain promotional codes, referral codes, discount codes, coupon codes or similar offers ("Promotional Codes") that may be redeemed for discounts on future Offerings, or other features or benefits related to the Game, subject to any additional terms that we establish. You agree that Promotional Codes: (i) must be used in a lawful manner; (ii) must be used for the intended audience and purpose; (iii) may not be duplicated, sold or transferred in any manner, or made available by you to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by us; (iv) may be disabled or have additional conditions applied to them by us at any time for any reason without liability to us; (v) may only be used pursuant to the specific terms that we establish for such Promotional Codes; (vi) are not valid for cash or other credits or points; and (vii) may expire prior to your use.

Governing law and Jurisdiction

This Agreement and any action related thereto will be governed by the laws of the People’s Republic of China without regard to its conflict of laws provisions. Any dispute arising from or in connection with this Policy shall be submitted to Shanghai International Economic and Trade Arbitration Commission/Shanghai International Arbitration Center ("SHIAC") for arbitration, which shall be conducted in accordance with SHIAC's arbitration rules in effect at the time of applying for arbitration. The seat of arbitration shall be Shanghai, China. The language to be used in the arbitral proceedings shall be Chinese. The arbitral award is final and binding upon both parties.

Miscellaneous

Transfer

You agree that we may transfer or assign all or a part of our rights or obligations under this Agreement to a third party upon prior notice to you, but may not be transferred or assigned by you without our prior written consent.

Entire agreement

This Agreement sets forth the entire agreement between you and us, and supersedes and replaces any and every other prior or contemporaneous agreement, understanding or negotiation that may have existed between you and us.

Severability

If, but only to the extent that, any provision of this Agreement is declared or found to be illegal, unenforceable, or void, then both you and us shall be relieved of all obligations arising under that provision, it being the intent and the agreement of you and us that this Agreement will be considered to be amended by modifying the provision to the extent necessary to make it legal and enforceable while preserving its intent. If that is not possible, it shall be substituted with another provision that is legal and enforceable and achieves the same objective. If the remainder of this Agreement is not affected and is capable of substantial performance, then the remainder shall be enforced to the extent permitted by law.

Waiver of our rights

The failure of us to enforce at any time or for any period of time any of the provisions hereof shall not be construed to be a waiver of such provision or of the right of us thereafter to enforce each such provision. No waiver of any term or condition of this Agreement shall be valid or binding on us unless the same shall have been set forth in a written document, specifically referring to this Agreement and duly signed by us.

Contact Us

If you have any further questions this Agreement, please contact us via the contact information in the Game or on the official website of the Game.